Course content - 2 days

(non consecutive)

• Creating the conditions for full participation : setting the tone and pace, establishing rapport​

•  Playing with convergent and divergent thinking process​

• Giving clear instructions, staying on track​

• Engaging learners through various questioning technique​

• Delivering constructive feedback to learners​

• Reading the group's energy level​

• Managing discussions and activities​

• Adapting to different styles of participants​

• Anticipating hostile questions​

• Facing tough situations : dealing with resistance​

•  Assessing key learnings